Residential Service Agreement                                                           

Service Description:                          

  •  All food waste will be collected and transported to Compost for Life composting location to be processed into compost.

  • On the client’s porch, or pre-determined location, buckets will be swapped with sanitary ones or emptied and cleaned on-site.

  • Collection schedules will be amended when necessary to adhere to inclement weather            

  • Compost for Life reserves the right to cancel service on any given day due to extreme weather, unsafe road conditions, holidays, or operational gripes. You will be notified of such a cancellation and you will be refunded for the cancelled visit.

  • Signage will be provided with the bucket

                                                                                             

Materials Compost for Life will provide:

  • 5-gal collection bucket and resealable lid

Door Service

- If you are identified as a time consuming stop and requires door service. (Ex: live in a high rise building, gated community or difficult to access building) we may implement an additional $15 for door service charge 

- You can always leave it at the lobby or accessible area where our driver can go in an out to complete service visit

Missing Buckets

  • Customer will receive a friendly reminder via email and text the day before service

  • It is customer’s responsibilities to place the bucket at location specified during registration for for pick up

  • If customer fails to leave full bucket for pick up, we will not leave a replacement bucket and we will send out a communication of the empty bucket missing and try to recover the missing bucket on the next time we are in for service

Compost for Life and Client Responsibilities - We work together to make this service sanitary and to reduce problems.

  • Compost for Life will correct any service problems as soon as possible if they arise.

  • All food debris will be promptly cleaned up if outside of bin and collection area will be left tidy upon each bin service.

  • Clients are responsible for bin upkeep and damage due to negligence.

  • All material should be inside bin for collection days.

  • Compost for Life is not responsible for problems that arise from misuse of collection bins and improper collection habits.

Terms:

Contamination

  • Client is responsible for promoting proper collection habits. Contamination will not incur a fee, however, will be communicated directly with client to avoid future issues.

  • Compost for Life can cancel service if contamination continues to be an issue after repeated offenses. Typically, Compost for Life follows a three-strike rule, giving two initial reminders to educate clients on acceptable items, and the third time it occurs, canceling service.

  • Client is responsible for any lost or stolen Compost for Life bucket and will be charged a $20 bucket replacement fee.

                                                                      

Cancellation Policy

  • - Client must provide 30 days’ notice prior to cancellation date to allow for Compost for Life to schedule last collection and submit final invoices. All final invoices must be paid within 30 days of submission to avoid external collection services.

Service Problems                                 

  • - Clients should communicate any service problems immediately with Compost for Life to help us fix them. Problems from our team will be promptly corrected and not charged to client. Problems that result from misuse of collection bins and improper collection habits will be charged at regular rates.